Top 10 Social Media No-No's

So you're getting more active with your Facebook and Twitter Accounts. Well done, Racer X. But before you go off and start tweeting and Facebooking like a madperson, here's a few things you may want to avoid. A few of them we're afraid, we learned first hand.

1. Don’t just talk about yourself: Social media is a cocktail party, not a one-way conversation.
   
   


2. Don’t set up automated messaging: The power of social media lies in its humanness, and users can detect a bot from a mile away. Automated messaging can quickly turn your content from personal and engaging to robotic and overly promotional.
   
   Here's a quick and painful example: Here at Flash Point we built and tested out an "app" we called “TweetStream” where our social media accounts would automatically re-tweet selected Twitter accounts. The result was that our Twitter accounts became more like “shouting accounts” which blindly re-tweeted messages, and in one case even angered a consumer. Sorry again @jarrettmoffatt
   
   


3. Don’t sidestep/ignore negative feedback: People will talk negatively about your brand whether you are on social media or not; so use social media to listen and address consumer concerns. People who complain usually just want you to own up to it and/or promise to address the problem. Use social media as a vessel to show consumers that you really are listening and that you take their concerns seriously.
   
   Example thank heavens we had nothing to do with: The infamous Taco Bell rats video. A video of rats running around a Taco Bell in NYC was posted to YouTube. Soon after, duplicates and versions started multiplying, and to date these videos have been viewed around 1.2 million times. As a result, Yum Brands' stock sank, customers started doubting Taco Bell's cleanliness, and other franchisees were harmed from the bad PR.
   
   A CEO apology was issued but consumers could only find this by digging around the corporate website. Meanwhile the bad news was broadcast from hundreds of media outlets and thousands of blogs. If Taco Bell had been more active in social media, their response to the crisis would have been more visible and thus they could have been in a better position to combat this negative press.
   
   


4. Don’t leave air in the conversation: When you’re having an online conversation, don’t wait a day or two between messages. Users will want a reply within a few hours. If you wait longer, it’s possible for them to have forgotten what you were talking about (especially on Twitter).
   
   


5. Don’t engage in social climbing: Don’t only connect with people who have a lot of “followers” and “fans.” It’s kind of like high school—if you only hang out with the popular people, you’ll definitely miss out on some interesting characters (and potential costumers)!
   
   


6. Don’t message too much: if you’re constantly messaging 24/7, consider that you may be shouting at your fans/followers rather than having a conversation with them. No one likes to have their entire Twitter home screen full of messages from one person.
   
   


7. Don’t use poor grammar or spelling: the way you talk reflects your company and brand.
   
   


8. Don’t get too personal: Think of your role as a brand ambassador--keep your conversations warm but professional.
   
   


9. Don’t forget to keep your profile and content updated: Freshness is the essence of social media. This applies to the “bio” of your page, as well as the content.
   
   


10. Don’t be afraid to post the same content more than once: Some people think it’s an unwritten social media rule not to post the same thing more than once. But, if you’ve just launched a cool video or have a great deal going on at your dealership, why not post it more than once to make sure all your followers know about it? You can always re-word it and present it a different way, like: “If you missed it last week, here’s latest newest Webisode for your viewing pleasure…”
    
    
    
    Sources:
    http://mashable.com/2010/04/27/twitter-brand-dos-and-donts/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Mashable+%28Mashable%29
    
    http://mashable.com/2009/02/27/social-media-for-business-2/
    
    http://www.searchenginejournal.com/do%E2%80%99s-don%E2%80%99ts-of-social-media-marketing/18292/
    
    http://www.socialmediatoday.com/SMC/37982

Should Dealers or Ad Groups Wait until the Perfect Moment to Jump in on Social Media?

Gary Hayes at @GaryPHayes Personalize Media, created this killer Flash App to show how quickly Social Media is advancing.

If you're a Dealer or Ad Group and still think Social Media is a temporary phase, you might want to reconsider your stance. Numbers like these will get anyone thinking.

Out of the Box

Interested to see an fascinating and effective marketing campaign OUTSIDE the automotive space? Here you go... click the banner and check it out. And no, you don't have to vote for me...and in fact, I'd prefer you didn't. :)

Flash Point Named Ford Motor Company's Preferred Social Media Vendor

We couldn't be more excited! After more than 10 years of working with FLM Dealers from around the country, we recently received word that we were Ford's Preferred Social Media Vendor.

But with all the excitement, there's also a lot of questions. Why is Social Media Important? How are Dealers or Dealer Ad Groups using it? And why Flash Point Communications?

Why Social Media for Ad Groups?
As you already know, according to most studies, roughly 80%-90% of car shoppers turn to the internet prior to visiting a showroom. So the question is: when they DO search online, will they find your store? Getting found is where Social Media can help. Why? In a word: “visibility”. By publishing information about your Ad Group or Store via Social Media (Facebook, Youtube, Twitter, Flickr, etc.), you’re populating the internet with useful information about your store, about your vehicles, about your great customer service, and even how wonderfully you stack up against your competition. And if they can’t find you, they’re less likely to buy from you.

Even better? Consider testimonials from customers about a new purchase or a great service experience. Which do you think is more persuasive? Your latest ad? Or an authentic testimonial from a happy customer?

How are Dealers or Dealer Ad Groups Using Social Media?
Everything from online retention, conquesting and reputation management, Dealers and Ad Groups can benefit from social media. Want an example? Go to Youtube and search the term “Ford Customer Service”. Know the first organic search you’ll find? Yup. The video we did for the NW Ford Dealers, “Showroom Rap” about the Ford Focus. Now Google “Camry vs Mercury Milan Hybrid”. You’ll find the videos we did for the New England LM Dealers in the top position. So if it’s retention or conquesting, Social Media can play a huge role.

Like to see a few examples?
We built an entire platform (Flickr, Youtube, Facebook and Twitter) for the Northwest Ford Dealers. Click Here.
Interested in following along on a Road Trip through the Desert with the AZ/NV Ford Dealers? Click Here
Interested to see how the SW Lincoln Mercury Dealers are making life better for their residents via charitable endeavors? Click here.

So, Why Flash Point?
Maybe it’s our 10 years of digital marketing for Dealer Ad Groups. Maybe it’s our proprietary Facebook tools like our Dealer Inventory, Locator or Offer feeds. Or maybe that it's we're driven to innovate, push the envelope and over-deliver for our Dealers.



The bottom line: if you’d like a full presentation on how Social Media can benefit you, all you need to do is drop us a line or give us a call. We’d love to talk to you. But one way or another…get started today.

How to Sell with Social Media?

How do you use Social Media to sell? Can you use it to sell?

This quick post is in response to that very question.

We've had phenomenal success on behalf of our clients with our social media efforts lately. And the key for us and our clients has been to create a unique and compelling opportunity for people to engage in a deep and meaningful way with our client brands. So, whether it's their love of California ,
or desire to contribute to their community , or just a plain old itch to roadtrip to Vegas...while getting a chance to drift Mustangs and race F150's, we've found success in the simple idea of creating unique content, relevant to the group who we intend to attract and engage, always hold our client's brand in high esteem and creatively and thoughtfully integrate interesting and useful product knowledge. It's hard work...but if you check out the pages, you'll also see how much fun it can be.

For more information on "The Best of California" check out: http://bit.ly/BestofCA
For more information on "We Love our Southwest Community" check out: http://www.facebook.com/southwestlm
For more information on "Desert Adventure" check out: http://www.facebook.com/yourlocalforddealers

Prodding from a Friend

Friend and car dealer, Chris Lemley just gave me a friendly nudge and reminder to get my tail in gear regarding my blog. Truth is, I didn't forget about it so much as I just got swamped with other things.

Well, now the truth is, I'm just as swamped but I've got a few things to say.

New things like...new hires at Flash Point. Still a secret. New clients New services (BunkBedTM New challenges (if you know me, or follow me on twitter, you know what they are, new opportunities and even a new baby.



Still amazes me how much has transpired in the last 7 months. Hmmm...Is it me or has sooooo much changed in the last 7 months?

I look forward to catching up with everyone again. :)

Our New Youtube Channel

Introducing our new Youtube Channel. Lot's of stuff to talk about. I think we're going to have lots to talk about.